What to Include in a Guest Handbook for Your Short-Term Rental

A well-prepared guest handbook is an essential tool for any short-term rental owner. It not only enhances the guest experience but also reduces the number of inquiries and potential issues that can arise during a stay.

By providing clear instructions, house rules, local recommendations, and safety information, you create a seamless and enjoyable stay for your guests.

This guide will outline everything you should include in a guest handbook to ensure your rental property runs smoothly while offering an excellent experience to your visitors.

Welcome Message

Your welcome message sets the tone for your guests’ stay. It should be warm, friendly, and informative.

What to Include:

• A personalized greeting – Start with a warm welcome, thanking guests for choosing your rental.
• A brief introduction to the property – Mention unique features of the home, such as a balcony view, a cozy fireplace, or a fully equipped kitchen.
• Contact information – Provide your phone number, email, or a messaging platform where guests can reach you for any assistance.
• A short message about the area – A few words about the neighborhood and what guests can expect during their stay.
• Social media or website (if applicable) – If you have a website or social media page where you share updates and promotions, include it.

Example:

“Welcome to our beautiful home. We are delighted to have you stay with us. This guide will provide all the essential information for a smooth and comfortable stay. If you have any questions or need assistance, feel free to contact us at (your phone number/email). We hope you enjoy your time here and explore the wonderful attractions nearby. ”

House Rules

Clear house rules ensure guests understand your expectations and respect your property.

Key House Rules to Include:

• Check-in and check-out times – Specify the earliest check-in and latest check-out times.
• Noise policy – Mention quiet hours, especially if the rental is in a residential neighborhood.
• Smoking policy – Clearly state whether smoking is allowed indoors, outdoors, or prohibited entirely.
• Pet policy – Indicate if pets are allowed and any specific rules regarding them.
• Visitor policy – Define the number of guests allowed and if visitors are permitted.
• Garbage disposal – Instructions on where and when to dispose of trash.
• Damages and liability – Explain what guests should do in case of damage or lost items.
• Security measures – Any alarm codes, key return policies, or lock-up instructions.

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Property Guide & Features

Your rental property likely has various appliances and amenities that guests need guidance on using. Providing clear instructions can prevent confusion and avoid potential damage to your equipment.

What to Include:

• Wi-Fi information – Provide the network name and password.
• Kitchen appliances – How to use the oven, microwave, coffee maker, dishwasher, etc.
• Heating & cooling system – Instructions for adjusting the thermostat.
• Entertainment system – How to operate the TV, streaming services, sound system, and any gaming consoles.
• Laundry facilities – If a washer and dryer are available, include operating instructions.
• Hot water & plumbing – Any notes about water pressure or sensitive plumbing.
• Outdoor space – If you have a garden, pool, or patio, outline any relevant guidelines for use.

Providing a troubleshooting section can also be useful for common issues, such as resetting the Wi-Fi router or dealing with minor maintenance concerns.

Local Recommendations

Guests often appreciate local recommendations, especially if they are visiting from out of town. Your suggestions can enhance their experience and support local businesses.

Recommended Categories:

• Restaurants & cafes – List your favorite places to eat, including casual dining, fine dining, and cafes.
• Grocery stores & markets – Nearest supermarkets and convenience stores.
• Public transportation – Bus routes, taxi numbers, and ride-sharing options.
• Attractions & activities – Parks, museums, landmarks, and entertainment options.
• Shopping areas – Popular malls, boutique shops, and souvenir stores.
• Nightlife & bars – Safe and enjoyable places for evening entertainment.
• Outdoor & recreational spots – Hiking trails, parks, beaches, or lakes.

Adding a small map or QR codes linking to Google Maps locations can make it easier for guests to navigate.

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Emergency Contacts & Safety Information

Guests should know who to contact in case of an emergency and what procedures to follow for their safety.

What to Include:

• Emergency numbers – Fire department, police, ambulance services.
• Nearest hospital & pharmacy – Address and contact details of the closest medical centers.
• Property manager/host contact – Your preferred contact method for urgent matters.
• Power outage information – What to do if electricity goes out.
• Plumbing issues – Who to call in case of leaks or water problems.
• Fire safety – Locations of fire extinguishers, smoke alarms, and escape routes.
• First aid kit – Let guests know where the first aid kit is stored.

Providing a laminated emergency checklist in a visible location can be extremely helpful.

Check-Out Instructions

To ensure a smooth transition between guests, outline clear check-out procedures.

What to Include:

• Check-out time – The latest time guests should leave the property.
• Key return instructions – Where and how to return keys (e.g., lockbox, in-person handover).
• Cleaning expectations – Light cleaning instructions, such as washing dishes and emptying trash bins.
• Final walkthrough – Ask guests to check for personal belongings before leaving.
• Damage reporting – Encourage guests to report any broken or missing items.
• Review request – Politely ask guests to leave a review and provide feedback.

Example:

“Thank you for staying with us. Before you check out, please ensure the following:

• Return the keys to the lockbox.
• Dispose of all trash in the designated bins.
• Wash any used dishes and turn off all appliances.
• Let us know if anything needs our attention. We appreciate your feedback

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